SHIPPING
Our packages are prepared and sent within 24-48 hours following your order to ensure the fastest possible delivery.
DELIVERY TIMES
The average delivery time for the USA (United States of America) is between 8-30 business days maximum, although this timeframe can rarely be longer for several reasons (political conflict, health crisis, festivities…).
We strive to ensure that you receive your order as quickly as possible without compromising the quality of our goods.
HOW MUCH DOES DELIVERY COST?
Delivery is free regardless of the amount or number of items in your cart.
You always have the option to subscribe to a premium package with Secure Delivery for €2.99. Opting for our premium delivery option means more benefits and less hassle for the delivery of your purchases.
For any type of delivery, tracking will be provided as soon as it is dispatched.
IS THERE A TRACKING NUMBER?
Yes, it is or soon will be available in your member area if you have created one. If you placed an order as a guest, an email will be sent to you with an order summary and a number to track your package in real time.
If you encounter a problem with this information, please contact us as soon as possible.
Note: Some special operations including promotions may have shipments without tracking numbers.
I ORDERED SEVERAL ITEMS BUT HAVE ONLY RECEIVED ONE SO FAR!
It is possible that some products are sent separately, in multiple distinct packages. This is the case for certain packs and costumes from the store. Rest assured, all the products you ordered will be delivered to you on time.
DELIVERY ADDRESS
Make sure to provide an accurate and valid delivery address. We will not be responsible for failed delivery due to an incorrect address, and we will not issue a refund for the order.
DELIVERY DELAY
Some events may cause a delay in deliveries (holidays, social movements, public holidays, climatic events, health issues, or other reasons beyond our control). We will not be responsible for these events beyond our control. We do our utmost to ensure that your order reaches you as quickly as possible.
ORDER CANCELLATION
After placing your order, requesting cancellation or modification is impossible. No cancellation or modification can be made as the information will have been validated and transmitted to our warehouse.