Frequently Asked Questions

The average delivery time for the USA (United States of America) is between 8-30 business days maximum, although this timeframe can rarely be longer for several reasons (political conflict, health crisis, festivities…).

We strive to ensure that you receive your order as quickly as possible without compromising the quality of our goods.

Customs fees are covered for all orders destined for United States of America.

Orders for countries other than the United States of America may be subject to taxes and customs duties. This rule may also apply to different states due to their geographical location.

The total amount you will have to pay is beyond our control, and this amount could also include the size and weight of the item. These fees must always be paid by the recipient of the package.

Please consider this information before placing an order on our site.

Upon receiving your order, you will have a period of 15 days for any possible withdrawal.

To validate your return, the items must be returned in their original packaging with their tags intact and in the same condition as when delivered.

To process your return, please contact our customer support, and we will guide you through each step of the process.

To track the progress of your order, click on the following link and enter the tracking code provided to you by email: Order Tracking

If you are logged in, you just need to click on the tracking number available on the Orders page.

First, check the tracking of your package via our dedicated interface for package tracking. If it is indicated as in delivery, we invite you to wait until the scheduled delivery date.

If your package is held by the carrier, we invite you to pick it up at the address indicated on the delivery notice.

If your package has been delivered to your home but cannot be found, first ask your neighbors. If that yields no results, we invite you to contact your post office as soon as possible so they can assist you with the issue.

We are sorry to hear that your order did not meet your expectations.

You can request a return with our customer support and receive a full refund. Please ensure you meet the following criteria for your request to be validated: Item returned in perfect condition, in its original packaging, and with the tag intact.

Return shipping costs are your responsibility. Please contact us beforehand and review our Refund Policy.

Fashion Leather takes great care in selecting the items and strives to provide you with an optimal shopping experience.

There are several advantages to ordering from us, including the following:

  • 100% secure ordering and payment via Card (Visa, MasterCard), ApplePay, Google Pay and Paypal.

  • Real-time package tracking.

  • Free shipping and easy, fast returns.

  • Professional and responsive customer service from Monday to Friday.

Our online store is operational 24/7, allowing you to place orders at any time of the week. Here are the steps to follow to place an order:

  1. Add to Cart: Add your items to your cart and make sure of your selection.

  2. Address and Information: Enter your delivery address and contact details.

  3. Delivery Choice: Select a delivery method.

  4. Payment: To ensure impeccable security and give you control, our site offers payment by credit card only.

  5. Confirmation: Verify that everything is correct, then confirm.

You will receive an order confirmation by email with your order reference and tracking number.

We generally take 24-72 hours to process and send your order. This timeframe can rarely be extended for various reasons, and we will keep you informed of any developments that may impact the delivery of your package.

Once you have placed your order, it is impossible to request a cancellation or modification. No cancellations or modifications can be made once the information has been validated and transmitted to our warehouse for dispatch as soon as possible.

Be sure of your choices before you check out. If you have already placed an order and don’t want it anymore, you can always send it back to us, respecting the RETURN CONDITIONS  of our store.

You can download your invoice via the link in your order confirmation email or by logging into your customer account.

Check that you have not received your email in the junk mail (Spam) folder. If you still can’t find it, contact our customer service.

In order to guarantee you the greatest security and the best management of your funds, our site offers only 2 ways to pay for your order. So you can be sure that the necessary level of security is present.

We accept these 2 forms of payment:

  • Credit cards or Debit cards (Visa, Mastercard, American Express, Revolut)

  • ApplePay, GooglePay and Paypal

Other forms of payment, such as Klarna, may become available in our store soon.

You will receive an order confirmation email and the amount due will be debited within 24-48 hours.

If your payment is not authorized, it will not be debited. This is a rejection from your bank and all actions will be canceled.

Our site is hosted with Hostinger, with WordPress and has an SSL security certificate. All information related to pages, content, credit cards, and transactions is thus protected.

You can also see that this certificate is in place by the presence of “HTTPS” in our URL.

All our prices are listed by default in Dollars (USD-$).

You can also pay for your order without additional fees in another currency (CAD, CHF, MXN, EUR…) if your order is destined for a country with a different currency.

By purchasing from Fashion Leather, you benefit from the Satisfaction or Money Back guarantee. If your item does not suit you, you have 15 days to return it and obtain a refund.

If your item is defective, we will find a winning solution for you (refund, free exchange, unique promotional code). If your item is not received within the previously established timeframe, we also guarantee a winning solution.

The After-Sales Service is available Monday to Friday from 9 AM to 5 PM, by email.